How much does shipping cost within the United States?
We proudly offer free shipping to any location in the contiguous United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required. Shipments to Hawaii or Alaska are subject to a shipping fee.
How do you ship artwork?
All artwork is packaged in custom built art boxes to ensure safe delivery. Our boxes are lined with polyurethane foam to protect your art. We send the art via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is not required for delivery unless you request that your art be delivered with a signature.
Once I purchase a piece of art, how many days will it take to arrive?
Artwork is typically shipped within seven to ten business days. Once your artwork is shipped, please allow five to seven more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at firstname.lastname@example.org so that we can arrange expedited shipping.
Will I be charged tax?
Tax is charged on orders shipped to Colorado.
Can I return an artwork if it does not meet my expectations?
We want you to be thrilled with your new art, so if a piece doesn't work in your space, let us know within three business days of receiving your order and we'll issue you a refund for the price of the art. Art must be returned in its original packaging. We will pay for return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a return shipping fee of $300. For orders shipped outside of the contiguous United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return.
There are no returns on special orders or artwork that is altered at the request of the customer.
How do I return a piece of artwork?
The return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at email@example.com or (720) 643-0717. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. Artwork that
is returned damaged will not be refunded.
What should I do if I receive a damaged piece of art?
We package all artwork in custom built art boxes to ensure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at firstname.lastname@example.org or (720) 643-0717. Please save the box and all packaging material; we must have these items in order to process the claim.